FAQ
Questions and answers
The things we get asked most. If your answer is not here, message support — we reply around the clock.
General
What do I need to get started?
Create an account, fill in the project questionnaire and attach your company documents. Once reviewed, create a merchant: set your website, return URLs and the list of assets your customers will be able to pay with.
Do you work with individuals?
The core product is designed for companies and sole traders. Creators and streamers can use a simplified plan with a personal payment page — contact support and we will find the right fit.
Which countries do you serve?
We work with businesses from most jurisdictions. The exceptions are sanctioned countries and territories with an outright ban on crypto operations. The current list of restrictions is in our terms of service.
Integration
How long does integration take?
With a ready-made CMS module it takes about fifteen minutes: install the plugin and paste two keys. An API integration usually takes anywhere from a few hours to one business day.
Are there modules for my CMS?
Yes: WooCommerce, OpenCart, PrestaShop, Magento, Shopify, Tilda, Bitrix and MODX. All modules are free and open source. If your platform is missing, let us know and we will add it to the roadmap.
Can I accept payments in a Telegram bot?
Yes. Create an invoice via the API and send the user a payment link — the checkout page opens inside the messenger. On TON the address is shared across invoices, so always show the buyer the memo: without it the transfer will not be matched to the invoice.
Fees and payouts
What is the payment acceptance fee?
The service fee is 1% of the incoming payment. It is deducted when funds move from the invoice’s temporary address to your merchant wallet, in the same token the buyer paid with. At higher volume the rate is negotiated individually. The network fee is charged separately.
Is there a setup or monthly fee?
No. There is no charge for onboarding, modules or support. You only pay a percentage of turnover plus the network fee on withdrawal.
How fast are payouts?
A payout is created via an API request, confirmed in a second step and broadcast to the network. After that the blockchain sets the pace: on Tron and BNB Chain confirmation takes seconds. Every status change arrives as an IPN notification.
What if the rate moves during payment?
The payable amount is calculated when the currency and network are chosen and locked until the invoice expires — the deadline arrives in the expires_at field. If the buyer misses it, the invoice is cancelled, and funds sent after cancellation are likely lost. To take the rate out of the equation entirely, invoice in stablecoins.
Security and AML
How do you screen incoming payments?
Where AML is enabled for the network, the transaction is scored before funds move to your merchant wallet. On a low-risk result the invoice proceeds automatically; on a high-risk one it stops at “awaiting AML decision”, where you can approve the credit or refund the sender. The report is available per invoice via the API.
What happens to funds after an invoice is paid?
The buyer pays to the invoice’s temporary address. Once the network confirms, the funds are swept from there to your merchant wallet — and that is when the service fee is deducted. Do not keep a large balance on the merchant wallet: withdraw to your own external wallet regularly.
How are API requests protected?
Authorised endpoints work off a token and are meant for server-to-server calls only — never call them from your frontend. Withdrawal requests are signed separately: an HMAC-SHA256 of the operation parameters plus a timestamp with a ±30 second window. Incoming IPNs carry a signature in the Sig header, which you should verify before processing.
Start accepting crypto today
We will help with the integration, match the terms to your volume, and advise which assets and networks are worth enabling at checkout.