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Support

Support

We answer around the clock in English and Russian. Business plan customers and above get a dedicated account manager.

Telegram

The fastest channel. First response typically within minutes.

Open chat

Email

For anything needing attachments: documents, logs, exports.

support@meeg.io

Dashboard

A ticket is linked to your project, so you never re-explain the context.

Open a ticket

What speeds up a reply

  • The invoice or payout ID in question
  • The transaction hash, if it is about a specific payment
  • The time of the event, with the time zone
  • The full error text or a screenshot of the API response

The answer may already be there

We have collected common questions on onboarding, fees, payouts and AML in a dedicated section.

Go to the questions